MONKOKU FAQ: Answers to questions about ordering, shipping & returns.
Frequently Asked Questions (FAQ)
Welcome to the MONKOKU FAQ section
MONKOKU is an exclusive fragrance brand and online shop for high-quality perfumes as well as selected beauty and cosmetic products. The focus is on our own fragrance creations, which are developed with great care and high standards.
What is MONKOKU?
MONKOKU is an independent fragrance brand and manufacturer. We develop and produce our own perfumes in small batches and stand for individuality, quality and modern fragrance design. Each fragrance bears our own signature and is part of the MONKOKU fragrance world.
What distinguishes your perfumes?
Our perfumes are made from high-quality raw materials and have a high fragrance oil content as well as a striking presence. Each creation is deliberately composed and is aimed at people who are looking for something special and value character, depth and recognition.
How long does your perfume last?
Our Extrait de Parfum creations are particularly intense and last - depending on skin type - between 6 and 12 hours, often longer. The longevity and development on the skin are among the central quality features of our fragrances.
How long does shipping take?
Orders are usually shipped within 1-2 business days after receipt of payment.
Delivery time is:
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Germany: approx. 2-4 business days
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EU countries, Switzerland and United Kingdom: usually 4-8 business days, depending on the destination country
After shipment, you will receive an email with tracking information.
Do you also deliver abroad?
Yes, we deliver within the EU as well as to Switzerland and the United Kingdom.
You can find all details on shipping costs, delivery times and possible customs or import regulations on our "Shipping & Delivery" page.
What payment methods do you offer?
At MONKOKU, you can pay securely and conveniently with the following payment methods:
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PayPal
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Credit card (Visa, Mastercard, American Express)
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Klarna (invoice and instant transfer)
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Apple Pay and Google Pay
Can I return my perfume?
Yes, you have a 14-day right of withdrawal. Please note that for hygiene reasons, only unopened and original sealed products can be returned.
Further information can be found under "Right of Withdrawal & Returns".
Do you offer gift wrapping or samples?
Currently, we do not offer gift wrapping, but we are working on exclusive options. Fragrance samples are available as part of special promotions. Feel free to subscribe to our newsletter for this.
I have another question - how can I reach you?
You can reach us at any time via the contact form or by email at
support@monkoku.de
We usually respond within 24 hours on business days.