FAQ – MONKOKU Online Shop | Exclusive Perfumes & Cosmetics

Frequently Asked Questions (FAQ)

Welcome to the MONKOKU FAQ section

MONKOKU is an exclusive fragrance brand and online shop for high-quality perfumes as well as selected beauty and cosmetic products. The focus is on our own fragrance creations, which are developed with great care and high standards.

What is MONKOKU?

MONKOKU is an independent fragrance brand and manufacturer. We develop and produce our own perfumes in small batches and stand for individuality, quality, and modern fragrance design. Each fragrance bears our own signature and is part of the MONKOKU fragrance world.

What makes your perfumes special?

Our perfumes are made from high-quality raw materials and feature a high fragrance oil content and a distinctive projection. Each creation is thoughtfully composed and is aimed at people who are looking for something special and value character, depth, and recognition.

How long does your perfume last?

Our Extrait de Parfum creations are particularly intense and last – depending on skin type – between 6 and 12 hours, often longer. Longevity and development on the skin are among the key quality features of our fragrances.

How long does shipping take?

Orders are usually shipped within 1–2 business days after receipt of payment.
Delivery time is:

Germany: approx. 2–4 business days
EU countries, Switzerland, and United Kingdom: usually 4–8 business days, depending on the destination country

After dispatch, you will receive an email with tracking information.

Do you also ship internationally?

Yes, we ship within the EU, to Switzerland, and the United Kingdom.
All details on shipping costs, delivery times, and potential customs or import regulations can be found on our "Shipping & Delivery" page.

What payment methods do you offer?

At MONKOKU, you can pay securely and conveniently with the following payment methods:

PayPal
Credit card (Visa, Mastercard, American Express)
Klarna (invoice and instant bank transfer)
Apple Pay and Google Pay

Can I return my perfume?

Yes, you have a 14-day right of withdrawal. Please note that for hygienic reasons, only unopened and original sealed products can be returned.
You can find more information under "Withdrawal & Returns".

Do you offer gift wrapping or samples?

We currently do not offer gift wrapping, but we are working on exclusive options. Fragrance samples are available as part of special promotions. Feel free to subscribe to our newsletter for this.

I have another question – how can I reach you?

You can reach us anytime via the contact form or by email at
support@monkoku.de
We usually respond within 24 hours on business days.